Klia2 Privacy Policy — Our Commitment to Your Data
Klia2 takes the protection of every user's personal information in Malaysia seriously. This Privacy Policy transparently explains how we collect, use, store, and safeguard your data when you use our platform.
Last updated: January 2026
Information We Collect
When you register and use the klia2 platform, we collect various types of information necessary to provide you with a secure, efficient, and relevant experience.
Account Information
- Full name, date of birth, phone number, and email address collected at registration.
- The username and password you create (stored in encrypted form).
- Identity verification information submitted when required for compliance purposes.
Device & Browser Information
- Device type, operating system, browser version, and screen size.
- Your IP address, estimated location based on IP, and device time zone.
- Session data including login time, session duration, and in-platform navigation activity.
Payment Information in MYR
- Details of deposit and withdrawal transactions in Malaysian Ringgit (MYR).
- Payment method used, such as FPX or a local digital wallet.
- Bank account numbers are not stored directly by klia2 — all processing is handled through approved payment gateways.
Usage Data & Preferences
- Your game records, betting history, and gameplay preferences on the platform.
- Feedback, complaints, or communications you send to the klia2 support team.
How We Use Your Information
Klia2 uses collected information solely for legitimate and transparent purposes. We do not sell your personal data to any third party for marketing purposes.
- Account management: Processing registrations, verifying identity, and enabling secure access to your account.
- Transaction processing: Processing deposits, withdrawals, and bonus payments in MYR securely and accurately.
- Platform improvements: Analysing usage patterns to improve the interface, introduce new features, and optimise klia2 platform performance for Malaysian users.
- Service communications: Sending account-related notifications, transaction confirmations, security updates, and relevant promotional information.
- Legal compliance: Meeting legal requirements, preventing fraud, and protecting the integrity of the platform from unlawful activity.
- Customer support: Resolving enquiries, complaints, and assistance requests submitted by klia2 members.
Cookie Usage & Tracking
The klia2 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Types of Cookies Used
- Session cookies: Stores your login details during an active session so you do not need to log in repeatedly while browsing the platform.
- Preference cookies: Stores your language, region, and display preferences to deliver a more personalised experience.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the klia2 platform and identify areas for improvement.
- Security cookies: Used to detect and prevent fraudulent activity and to ensure every user session is conducted securely.
You can configure your browser to reject all cookies or to notify you when cookies are sent. However, disabling cookies may affect certain features on the platform. Continued use of the klia2 platform constitutes your consent to the use of cookies as described here.
Data Storage & Security
Klia2 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
- All sensitive data is encrypted using industry-standard encryption protocols, both in transit and at rest.
- Access to users' personal data is restricted to staff who require it to carry out their responsibilities only.
- Our systems are continuously monitored to detect any security threats or unauthorised access attempts.
- Regular security audits are conducted to ensure klia2's infrastructure remains up to date and fully protected.
Your data is retained for as long as necessary to fulfil the purposes stated in this policy or as required by law. When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.
User Rights, Third Parties & Policy Updates
Your Rights as a User
As a klia2 member, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or incomplete, you may request an update via your account settings or by contacting klia2 support.
- Right to Erasure: You may request deletion of your personal data, subject to applicable record-keeping legal requirements and platform terms.
Sharing with Third Parties
Klia2 does not sell, rent, or share your personal data with third parties for marketing purposes. Your information may only be shared in the following circumstances: with approved payment providers to process MYR transactions; with relevant authorities when required by law; and with technical service providers who assist in operating the platform, subject to strict confidentiality agreements.
Policy Updates & Contact Us
Klia2 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via in-platform notifications or email. Continued use of the platform after any amendments constitutes acceptance of the updated policy. For enquiries regarding privacy, data rights, or any security concerns, please contact the klia2 team at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Your Data is Safe with klia2
We are committed to earning and maintaining your trust. If you have any questions about this Privacy Policy or how we handle your data, the klia2 support team is here to help.